Help
HR desk
Roster, Onboard | Change | Offboard in the top bar, Return tickets from offboard, and sensitive multi-admin visibility.
Open tickets from the top bar
HR opens Onboard, Change, or Offboard from the top-bar segment (same chip style as inventory Add | Change | Return). IT works the resulting tickets. Those actions live only in the top bar on the HR desk - not as a floating button elsewhere.
Queue and filters
The HR queue uses Open | Closed and Onboard | Change | Offboard | Return, plus your name | All. There is no User / Device / Quality / Ship stage strip on HR - stages belong to IT.
Roster
Open Employee roster (people icon) to change AD attributes (name, email, title, company, department, manager) or offboard from a person row. The top-bar Change and Offboard controls open the same ticket flows with a directory picker.
Change creates a change ticket for IT. Offboard also opens a Return ticket for equipment recovery so IT can track devices coming back.
Sensitive and history
HR can mark tickets Sensitive and pick which administrators may see them - same multi-admin model as IT. Event history (clock) lists hire, offboard, and change events.
Tips
Set manager correctly on onboard / change - return reminders CC the manager when an email can be parsed from that field.
Companies and locations under Settings → Companies drive what HR can pick on a hire and which printers / signature apply.