User portal

The desk (instance hostname) is for IT, HR, and Finance staff with roles (plus Dev for Lifecycle developers only). The portal is for employees who receive an emailed link: short header, focused forms, no queue chrome.

Hosted portal: portal.lifecycle.lol. On a desk or LAN host, the same flows live under /portal/…. Marketing copy on lifecycle.lol describes the portal; staff still send links from ticket workflows.

Use the exact URL from email. Paths look like /portal/transfer/{token} or /portal/replace/{token} (on the portal host the /portal prefix may be omitted). Invalid or expired tokens show an error - ask IT to send a new link.

Visiting /portal without a token shows a short home: open the email link for transfers and replacements; Sign in is available for future signed-in request types.

Accept the transfer, choose Onsite pickup (pick a company location) or Ship to address (name and address fields), then Submit shipping details. Later you can Report a shipping error from the same page if delivery or pickup goes wrong.

Confirm the device serial being returned, acknowledge the 2-week return window and that a return label ships with the replacement, review the setup checklist (read-only status), choose pickup or delivery, optionally note other changes, then submit.

Ensure the ticket has the correct UPN / email and laptop serial before sending a replace link. CC to manager depends on Notifications and a parseable manager email.